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Khalid Raza works with IBM as talent development leader in HR. He feels strongly about work being an extension of oneself and believes that it’s time that the workplace witnessed a paradigm shift. Avid blogger, sometimes a poet and music enthusiast, he loves driving, technology, new experiences and life on the go. Khalid leads IBM Bangalore’s cricket team and finds himself to be a strong team player and would have loved to have been a pro cricketer as an alternate career.
Khalid leads and consults on all things talent and social and is ever willing to help people work smarter. Key focus of his work to date has been, Learning Strategy and Operations, People Management, Talent Development, Social Media Consulting, Enterprise Talent Community Management and last but not the least Reverse Mentoring. At work he is focused on leading HR and influencing IBM to accelerate the adoption of social business as a better way to work.
He is IBM Accredited Associate Project Manager, Learning Professional and a Certified IBM Recruiter. He is also an IBM Corporate Service Corps member, where only 100 IBMers get selected every year, across the world. In 2013, he was recognized to be in the top 50 HR Professionals in India, by People Matters. Khalid has recently been named as one of India’s top 100 HR influencers you must follow on Twitter by Hirers, a Talent Strategy & Career Design Agency. He also got named in the Top 100 Global HR Influencers To Follow on Twitter by Wittyparrot.
Another risk is reputation fall if someone shares information without verifying it.
Thank you Isra for arranging the list. I may use some thoughts of your blog for one of the talks I am delivering on Social Strategy, internally in IBM. Lemme also share this blog which I wrote some time ago on Internal social strategy of an organization and can also be used by individuals.
Good read Gini and when considering this issue, it’s important to find your own personal sweet spot for your online identity. Use each of your different platforms and networks in a way that’s the most comfortable and makes the most sense to you. I wrote this blog Managing Personal & Professional Identities which brings a similar conundrum which a lot of us have.
Good read Sandy. The cost of bad customer experiences is more expensive than the cost of providing good customer service. As per the survey commissioned by RightNow and conducted by Harris Interactive, only 1% of consumers feel their expectations for a good customer experience are always met. As we, in IBM, know and also promote through our values, we believe that Customer Loyalty starts with Us!
Thank you for sharing your perspectives on this interesting topic. Lemme share this blog I wrote on customer loyalty and how I shifted mine, due to inefficient red-tapism.
Good read Mike. I agree how advocacy has a far reaching impact than just brand image. And we all know that once employees and customers too, are engaged, they will become the ambassadors out there for the organization. Their interactions outside the work environment will create the brand, which your corporate communication has been killing itself to do. Social makes it authentic, it makes it real. And this level of engagement in social will result in attracting the right people. Let me share this blog, Three steps to make your organization open/social, for your read. Would be interested in knowing your thoughts there.
Interesting read Martin. Thank you for sharing it along here with us. While this is not a choice organizations have anymore as more and more business opportunities present themselves in the social ecosystem, organzation would do best to cut losses if they avoid social.
Being an IBMer and a Social Strategist, I was interested in seeing where does Big Blue stand and I don't see the name and them I realised - that is not our focus. We are Social inside!