Martin Hill-Wilson
Founder, Brainfood Consulting | @martinhwI'm a Customer Service, Customer Experience & Digital Business Strategist - Author, Keynote Speaker & Blogger. Based in the UK
16 articles by Martin Hill-Wilson
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Social Customer Service: Talk Is Cheap, Action is Much Tougher
Oct. 26, 2014 -
Social Customer Service: A Force For Change
May 22, 2014 -
Team Leaders As Performance Coaches
Sept. 5, 2012 -
Claridge's: A Great Place To Discuss Personalised Customer Service
Aug. 31, 2012 -
Why Customer Insight Matters To Every Customer Service Leader
Aug. 29, 2012 -
Social Business: The "One Agenda" Milestone
June 5, 2012 -
Social Media & Financial Service Brands
Feb. 10, 2012 -
Social Media & Financial Service Brands
Feb. 6, 2012 -
The Art and Skill of Customer Listening
Oct. 3, 2011 -
Social Marketing & Customer Service: Marriage Partners Or Holiday Romance?
July 22, 2011 -
Team Leaders & Their Changing Role In Customer Service - session 1
June 22, 2011 -
The Art & Skill Of Customer Listening
June 21, 2011 -
Team Leaders & Their Changing Role In Customer Service - Session 1
June 21, 2011 -
Is A Customer Service ROI Provable?
May 9, 2011 -
Mobile Customer Engagement
April 6, 2011 -
The Human Chemistry Of Customer Service
April 6, 2011