maz iqbal
Customer Strategist and Management Consultant | @thecustomerblogMaz is a customer focussed business strategist and a management consultant. He specialises in customer strategy, customer experience and relationship marketing. Maz has a deep interest in people, relationships and business. He is a member of the Institute of Direct Marketing.
16 articles by maz iqbal
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What Does It Take To Close The Customer Experience Gap?
April 18, 2015 -
Solve The Problems Of Employee Engagement and Customer Loyalty
April 12, 2015 -
Amazon: Earth's Most Customer-Centric Company?
March 10, 2014 -
Why Marketing Should Not Lead the Drive Towards Authentic Customer-centricity
Nov. 19, 2012 -
Musings on Customer Centricity, Customer Experience and Social
Oct. 4, 2012 -
Customer Experience: are you sitting at the right table?
Feb. 22, 2012 -
Why Large Companies Cannot Cultivate Customer Intimacy
Sept. 10, 2011 -
Are We, the Customer Community, Living in the Land of Make Believe?
Aug. 5, 2011 -
Easy Ways for Smaller Businesses to Improve the Customer Experience
July 22, 2011 -
9 Observations on the Retail Shopping Experience
July 19, 2011 -
Can You Fake a Customer-Centric Orientation?
July 15, 2011 -
How to Profit by Taking On More of Your Customer's Risks
July 1, 2011 -
How to Eat the Customer Experience Elephant
June 24, 2011 -
An Inquiry Into Customer Engagement - Making the Abstract Concrete
June 7, 2011 -
Four Perspectives on Customer Insight
June 6, 2011 -
Two Car Breakdown Companies and the Six Lessons You Can Learn
May 25, 2011