Social Media Crisis Manager
Melissa Agnes is a social media crisis manager, consultant and speaker. One of the few in her field, she helps brands and organizations prepare and protect themselves with the right social media crisis plan, and offers on-call emergency crisis management services. Visit her daily social media crisis management blog for more insightful posts on all aspects of social media crises and protecting your brand against them. You can also connect with Melissa on Facebook and Twitter.
November 01, 2012
Why your business or organization should be prepared and protected with a custom social media crisis communications plan
August 23, 2012
Negative comments are never fun. They can be frustrating, unpleasant and stressful. And before you develop a thicker skin to dealing with them, your first instinct may just be to delete them as to not deal with them, but that is never a good idea.
August 10, 2012
It’s great to hear that companies are taking the security of our private information and access to our accounts more seriously, but it shouldn’t end there. There are steps that you should be taking to protect yourself as well. Here are 5 simple steps that you should take to protect both your and your company’s different online accounts.
July 26, 2012
Social media is about creativity, connectivity and humanizing your brand. Your social media policy should guide your employees and representatives in the right direction without restricting them or limiting the opportunities that social media presents to your company or organization. When a social media policy is too restrictive it becomes self-conflicting and confusing, which in turn becomes counter-productive.
July 06, 2012
If you don't care about your brand's reputation, these 10 tips will be sure that a social media crisis successfully ruins it to the fullest of its capabilities!