Michael Fauscette
Group Vice President, Software Business Solutions, IDC | @mfauscetteMichael Fauscette leads IDC's Software Business Solutions Group, which includes research and consulting in enterprise software applications, collaboration and social applications, software partner and alliances, software vendor business models, cloud computing and software pricing and licensing. He also provides thought leadership in the area of social applications and the transition to the social business. With extensive executive experience with software vendors ranging from large enterprise companies to small Silicon Valley start ups, Mr. Fauscette brings a unique perspective by relating research data and trends to the overall strategic focus and go to market strategy of application software companies. Prior to joining IDC, Mr. Fauscette held senior consulting and services roles with seven software vendors including Autodesk, Inc., PeopleSoft, Inc. and MRO, Inc. Mr. Fauscette is a published author, blogger and accomplished public speaker on software, social business and software services strategies.
69 articles by Michael Fauscette
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A Step Towards Protecting Net Neutrality
Feb. 6, 2015 -
Some Non-Predictions for 2015
Jan. 9, 2015 -
Is 2015 the Year of the Digital Wallet?
Dec. 27, 2014 -
Why Is Good Customer Service So Difficult?
Oct. 19, 2014 -
Oracle CEO Larry Ellison Takes New Role: What Does It Really Mean?
Sept. 23, 2014 -
Is Collaboration Part of Your Customer Experience Strategy?
Aug. 27, 2014 -
Salesforce1: Employee Productivity and Mobile Experiences
Jan. 11, 2014 -
Meeting Customer Expectations [VIDEO]
Dec. 20, 2013 -
Making Better Business Decisions (Part 1)
Oct. 31, 2013 -
What's Behind Salesforce Acquiring ExactTarget
June 10, 2013 -
Sense and Respond and the New Way of Selling
Sept. 20, 2012 -
Responding in "Social Web" Time
April 9, 2012 -
The Confluence of Influence and Business
Nov. 15, 2011 -
Oracle buys RightNow Technologies
Oct. 25, 2011 -
Steve Jobs' Legacy: Think Different
Oct. 6, 2011 -
The Three C's of Social Business
Sept. 12, 2011 -
Using Consumer Social Tools for Business: Facebook v. LinkedIn
Aug. 17, 2011 -
Free Speech and the Internet
Aug. 15, 2011 -
Free Speech and the Internet
Aug. 14, 2011 -
Does Google+ have Potential for Business Use?
July 5, 2011 -
Google+, Does it have Potential for Business Use?
July 5, 2011 -
Private Social Networks
June 29, 2011 -
Let's Make a Deal: Social Offers
May 3, 2011 -
The Evolution of Customer Service
April 22, 2011 -
Communication and Collaboration in a Social Business World
April 17, 2011