Omar Zaibak
Chairman, Fonolo | @omarzaibakOmar Zaibak is the Marketing Manager for Fonolo. Fonolo's cloud-based call center solutions provide companies with visual dialing and virtual queuing services, improving customer satisfaction and lowering call center costs. Callers simply click on the phone menu option they want from the company's website or mobile application, and Fonolo connects them to the right agent - every time.
3 articles by Omar Zaibak
-
Valuable Lessons From United Airlines' Customer Service Fail
April 10, 2012 -
6 Steps to Brilliant Social Customer Service
April 4, 2012 -
Top 10 Call Center Trends for 2012
March 30, 2012