Jack Dempsey
Principal, Pretium Solutions | @PretiumPressJack Dempsey heads Pretium Solutions' Customer Experience & Sales Area focusing on Customer Loyalty, Brand Loyalty and Customer Retention Strategies. He directs Pretium's revolutionary customer loyalty program, the Golden Touchpointâ„¢.
Pretium Solutions is the premier provider of cutting-edge, sustainable and globally recognized customer service, call center and sales training, consulting and leadership programs. Pretium shows companies how to create, build and maintain customer loyalty, the most important measure of a company's success with its customers and the most profitable customer service outcome.
11 articles by Jack Dempsey
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Behavior: The First Mile of the Exceptional Customer Experience
July 5, 2012 -
Why Call Center Training, By Itself, Doesn't Work
May 14, 2012 -
Engrain Your Brand Vision in Your People & Excellent Customer Service Will Follow!
April 13, 2012 -
ViDEO: The Power of Silence in Sales & Customer Service
April 6, 2012 -
Is Personal Customer Service Dead? (guest post)
Feb. 9, 2012 -
Customer Satisfaction Can Still Be Satisfying, Even When It's Not Enough
Jan. 17, 2012 -
What is Customer Loyalty? It Doesn't Always Add Up
Jan. 13, 2012 -
How to Motivate Your Customer Service Agents
Jan. 11, 2012 -
Top 10 Ways to Build a Customer-Centric & Profitable Business
Jan. 2, 2012 -
3 Resolutions for Excellent Customer Service in 2012
Dec. 27, 2011 -
Call Center Identity Crisis: What is Your Call Center Trying to Tell You About Your Brand?
Dec. 21, 2011