Founder and CEO
April 20, 2014
When it comes to something as complex as understanding the general sentiment of consumers, almost every industry has come to rely on a combination of surveys, social media, consumer reviews, and academic research on purchasing behavior.
March 15, 2013
Regardless of whether customers gave you five stars or one, thank them for taking the time to give you their feedback. Saying “thank you” is also a great first step towards building goodwill with your loyal supporters and harshest critics.
August 30, 2012
Every business gets bad reviews. Learn how to respond and what to do by listening to what rapper Kanye West has to say.