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My name is IT Rich, I live in Gloucester, I do computer repairs, website design and social networking. Also enjoy fixing computers for home users http://www.computer-repairs-gloucester.co.uk
Great article, have emailed to my friend the owner of a hotel. I have been trying to convince him to embrace social media to compliment his website. Hopefully this will get him motivated.
I had a really bad bounce rate for a customer for traffic from mobile phones, I implemented a reactive design to their site, now has dropped to 28%.