Shep Hyken
Shepard Presentations | @HykenShep Hyken is a customer experience expert and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. Shep works with companies and organizations who want to build loyal relationships with their customers and employees.
66 articles by Shep Hyken
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5 Steps to Managing Complaints on Social Media
Sept. 11, 2014 -
Social Media Customer Service Leads to Positive Experiences
Sept. 8, 2014 -
Customer Service Tool: One to Say Yes, Two to Say No
May 9, 2013 -
Operationalizing a Customer Service Culture
April 24, 2013 -
Restaurant Manager Sets Bad Customer Service Example
Oct. 24, 2012 -
80% of Customer Service Is Just Being Nice
Aug. 30, 2012 -
To the Customer, You Are the Company
June 13, 2012 -
Work Environment Helps Create Company Culture
May 16, 2012 -
Spirit's Customer Service Debacle Teaches Several Business Lessons
May 10, 2012 -
Customer Recovery: Guarantees and Communication
May 2, 2012 -
New Customers Shouldn't be the Only Ones to Get Special Pricing
April 11, 2012 -
20 Tips on How to Deliver an Amazing Customer Service Experience
April 4, 2012 -
Denver Broncos Turn a Potential Customer Debacle into Fan Jubilation: A Customer Service Comment
March 26, 2012 -
Los Angeles Angels Customer Service Debacle Teaches Important Customer Service Lesson
March 14, 2012 -
Customer Service Strategy: Try to Be 100% Perfect (Which Is Impossible)
March 10, 2012 -
Caring is Key to Customer Loyalty
March 6, 2012 -
Create a Customer Service Board of Directors
Feb. 22, 2012 -
Create a Customer Board of Directors
Feb. 15, 2012 -
Being Off Duty Doesn't Mean You Aren't Responsible for Customer Service (and More)
Jan. 30, 2012 -
Secret to Amazing Customer Service: Be Better than Average
Dec. 21, 2011 -
Creative Problem Solving Can Lead to Amazing Customer Service
Dec. 7, 2011 -
Do You Know the Power of Your Customers?
Dec. 1, 2011 -
How Can You Achieve Customer Loyalty?
Nov. 2, 2011 -
Technology and Social Media Combine to Enhance the Customer Experience
Oct. 26, 2011 -
Get Creative with Titles and Company Terminology
Oct. 15, 2011