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I have similar problems with Facebook in terms of having to check the fan page. It's a case where they haven't really thought the design problems they've built into the fan page - personal profile connection.
Thanks for commenting. The issue with Facebook is one we've seen with Aol and MySpace, which is they let the popularity go to their heads and then abuse the very people they need to rely on. It's not smart of them, but it's also typical of such business ventures, where they start focusing less on customer service and more on the bottom line.
Thanks for commenting. That Finnish magazine is spot-on. I think we're already seeing a lot of niche sites such as Biznik, avvo, and active rain, with more to come down the line.
Good response. This focus on free, despite what marketers such as Seth Godin advocate, is ultimately parasitical and teaches people entitlement, where there should be none.
I second Henry Jenkins book Convergence Culture also Fans, bloggers, and Gamers by him, as a way of getting more dialed into the culture around social media.
My point exactly. Many social media professionals naively assume that because social media is more public, it automatically empowers people, but I think they need to be more skeptical about that and really look at where such empowerment occurs, and when it occurs.
Excellent example. And note that it took Neal Gaiman speaking up before the company would admit anything.
That seems to be the best approach on social networking sites. Build value by connecting and giving to your network.
Thanks for sharing the blog post. I really appreciate it. You also hit the nail on the head in terms of how people respond when they are spammed to. Social media is ultimately about relationship building.