Great advice here. I especially agree about being honest and empathic towards clients. Disappearing or making excuses etc will always have a negative effect on the long run. It's really too bad, to think that many business owners don't follow the guidelines here, but hey, this post just might inspire some of them to make a change!
Great Article, Koka. It is indeed very important to stay in touch with clients and treat them personally, according to their needs. With today's technology, you can know what the client needs even before contacting them. Using insights & analytics tools smartly, I understand you can know which page attracts the type of repeated visitors we are speaking about; and with that knowledge, you can send clients a specific offer or info that fits their needs.
The VeriShow team