Becky Carroll from Customers Rock! and author of the forthcoming book The Hidden Power of Your Customers: 4 Keys to Grow Your Business Through Existing Customers invited me to participate in a video series back in 2008 about customer loyalty and social media.
I only recently [re]discovered the series and have been blown away with how relevant the comments are. When I think how much has happened since October 2008 [note: that's before Simple Marketing Now for me], the perspectives below make me appreciate how timeless the topic is and how particularly suited the tools of social media are to building relationships and developing loyalty with customers.
That's why I'm sharing with you all eight of the video clips in Becky's series and hope you will watch each one. Most are under a minute in length; the longest is 1:25 minutes. Speaking to Becky and answering the question "how does social media impact customer loyalty?" are some of the finest social media practitioners, all equally passionate about customer service, customer experience and what the tools of social media make possible for connecting with customers. All that's missing is Becky answering the question!
Frank Eliason, then with Comcast as @ComcastCares on Twitter; now with Citi
John Bernier from Best Buy and co-creator of @Twelpforce
Logic + Emotion's David Armano now with Edelman Digital
Connie Reece from Every Dot Connects
Mack Collier from Viral Garden and MackCollier.com
C.B. Whittemore [yes ;-)]
Chris Brogan from ChrisBrogan.com
Brian Solis from @BrianSolis.com
Gary Vaynerchuk from garyvaynerchuk
Thanks, Becky, for creating this video series about customer loyalty and social media and for inviting me to be part of it. It's timeless!
What's your take on social media and customer loyalty?
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