Paul has an amazing amount of experience in building and selling a very successful insurance broking business and then moving to the huge organisation that is Axa Insurance.
You'll hear Paul's insightful ideas, views and practical experiences about creating excellent customer experiences that are relevant whether you are the CEO of a large multi-national, an entrepreneur looking to grow and develop a business, or a team leader responsible for the customer experience in your organisation.
- Creating a customer focussed culture - Steps to help you develop a real customer focus in your business.
- The role of the leader - Paul's practical ideas to help make things work
- Involve and engage your people - How to 'tap in' to the knowledge and experience of your 'front line' staff
- Plus other practical stuff to stimulate thoughts and actions
You can listen to it here:
You can also download it to your ipod by clicking here or on the itunes icon at the top of the website