Infusionsoft starts making use of its recent $54mm Series B, acquires GroSocial: http://blog.infusionsoft.com/company-news/infusionsoft-grosocial-social-media/
Why growth isn't the end-all for social companies: http://blogs.hbr.org/cs/2013/01/its_not_all_about_growth_for_s.html
How to win at marketing in 2013: http://www.openforum.com/articles/the-best-social-media-marketing-tactics-for-2013/
Customer support belongs on social: http://www.jbsem.com/is-your-customer-service-team-on-social-media#axzz2Iic4ss9O
Subway's foot-long social nightmare: http://www.huffingtonpost.com/2013/01/16/subway_n_2489740.html?utm_hp_ref=social-media