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customer service

March 26, 2017
Why do customers complain - and what can brands do to improve their response efforts? Corra conducted a study to find out.
How and Why Customers Leave Negative Reviews [Infographic] | Social Media Today
March 16, 2017
Here are some great examples of how big brands approach customer social care - and what you can learn from them.
social customer service
March 07, 2017
This infographic outlines some of the core points of delivering effective customer service via social channels.
Your Guide to Social Media Customer Care [Infographic] | Social Media Today
March 06, 2017
​Creating a social customer care philosophy is the first step to winning at social customer care.
How a Social Care Philosophy Can Guide Your Strategy | Social Media Today
February 16, 2017
While social media direct messages are often misused, ignoring them is a missed opportunity. Here are some tips on how to better utilize DMs.
How to Make Better Use of Direct Messages (and Why You Should) | Social Media Today
February 13, 2017
How does customer service factor into your social strategy? Has it become an essential aspect of social media marketing?
February 13, 2017
In a new 'Focus on Customer Service' podcast, Dan Gingiss speaks with Jeffrey Lewis, Customer Loyalty Team Manager at Zappos.
January 18, 2017
In a new Focus on Customer Service podcast, Dan Gingiss speaks with Dallen McKee, Global Social Media Customer Care Team Leader at eBay.
January 13, 2017
Now more than ever, customers are channeling their issues through social media.
Social Media Custom Service Statistics and Trends [Infographic] | Social Media Today
January 05, 2017
Customer experience is becoming a bigger focus for all brands. Here are some tips to improve your brand's efforts on this front.
How to create a consistent customer experience across channels