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customer service

July 19, 2017
Here are some key tips on how to provide great social customer service and help boost your business.
customer service example
July 12, 2017
Video is becoming the most important medium for companies to master in order to stand out in 2017. This infographic shows how you can use video in every part of your business.
How to Use Video in All of Your Business [Infographic]
July 05, 2017
When handled correctly, Twitter can revolutionize your brand's customer service. Here are a few tips for personalizing your tweets to customers.
How to Nail Customer Service on Twitter (Plus 8 Brands Who Have) | Social Media Today
June 20, 2017
A recent survey sought to identify the top reasons why people complain - here's how brands can work to resolve such problems.
May 30, 2017
In a new 'Focus on Customer Service' podcast, Dan Gingiss speaks with Joey Coleman, a customer experience expert and keynote speaker.
May 16, 2017
A journey map enables you to walk in your audience’s shoes - and understand your own organization as an outsider.
May 12, 2017
Asking for customer feedback in the right format, and at the right time, can greatly improve your response rate.
How and When to Ask for Customer Feedback for Optimal Response [Infographic] | Social Media Today
May 02, 2017
The Focus on Customer Service podcast celebrates its 50th episode with co-host Dan Moriarty returning to talk about his new role at the Chicago Bulls, and interviewing co-host Dan Gingiss about his new book, Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media.
May 01, 2017
In a new 'Social Business Engine' podcast, Bernie Borges speaks with Dan Gingiss, author of 'Winning at Social Customer Care'.
Winning at Social Customer Care [Podcast] | Social Media Today
April 27, 2017
Customer Thermometer recently interviewed 1,000 consumers to get their thoughts on brand relationships what influences their responses.
Consumers Connecting with Companies and the Power of Brand Affinity [Infographic] | Social Media Today