Eric Jacques
Client Satisfaction Manager, Lawson Software/Healthvision | @ericjacquesCustomer Service Excellence Advocate -- working as a Client Satisfaction Manager
22 articles by Eric Jacques
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10 Tips to Successfully Outsource Customer Service
March 9, 2011 -
Five Ways to Increase Customer Loyalty
March 2, 2011 -
Do You Make These Mistakes When Looking for Customer Feedback?
Feb. 23, 2011 -
Customer Service: Getting to the Root of the Issue
Feb. 20, 2011 -
Smiling - Not Just for Customer Service
Jan. 26, 2011 -
Do You Make Assumptions?
Oct. 21, 2010 -
Customer Service Delivery - What media?
Sept. 10, 2010 -
Incentives for Customer Service
Aug. 28, 2010 -
Follow Up for Excellent Customer Service
Aug. 13, 2010 -
Customer Experience - Consistent vs. Personal
Aug. 11, 2010 -
Customers, Companies and Social Media - Levelling the Playing Field
Aug. 4, 2010 -
Speak Like a Human to Enhance Customer Service
July 23, 2010 -
Definition of Customer Satisfaction - Redux and Mea Culpa
July 19, 2010 -
Definition of Customer Satisfaction
July 14, 2010 -
Use of Fear in Delivering Excellent Service?
July 6, 2010 -
Customer Excellence by Using a Sincere Apology
July 1, 2010 -
How to Listen to Your Customers
June 27, 2010 -
Enhanced Definition of Customer Experience
June 19, 2010 -
Customer Experience - Outcome or Business Function?
June 13, 2010 -
Building Trust to Deliver Customer Service
June 10, 2010 -
Respect for and by Customer Service
June 8, 2010 -
Home Depot Customer Service (or lack thereof) - UPDATED
June 6, 2010