Micah Solomon - Business Keynote Speaker - Customer Service Bestselling Author - Consultant: Customer Service, Customer Experience, Marketing, Business Leadership, Entrepreneurship & Intrapreneurship Please visit http://www.customerserviceguru.com for free video and chapters of Micah's latest bestselling book, "High-Tech, High-Touch Customer Service" "Micah Solomon conveys an up-to-the minute and deeply practical take on customer service, business success, and the twin importance of people and technology." -Steve Wozniak, Apple co-founder Biography, Micah Solomon: Micah Solomon is a customer service strategist, entrepreneur, business leader and author, named by The Financial Post a "New Guru of Customer Service Excellence." He specializes in creating five-star customer service with an eye toward bottom line results. He built his company, Oasis Disc Manufacturing, from a one-man basement operation into a market leader in the independent entertainment field-a story well known to readers of Fast Company, Success magazine, Inc. Magazine, Seth Godin's marketing bestseller Purple Cow, The Atlanta Journal-Constitution, and the other outlets where profiles and case studies about Micah have appeared. He was also an early investor in MacSpeech, the Apple-related speech recognition startup recently acquired by Nuance. Micah has been chosen by Inc. Magazine in recent months in an expert capacity for their Customer Service Makeover and is called on by Entrepreneur, The Boston Globe, Los Angeles Times, Bloomberg BusinessWeek, and other media outlets in similar roles. He appears and speaks on Wall Street Journal Radio, Forbes.com, and ABC and NBC television programming. He is a sought-after keynote speaker and adviser to corporations and professional organizations. Micah's new American Management Association book is titled High-Tech, High-Touch, Customer Service and has already been praised by Steve Wozniak, Seth Godin, and other luminaries. It follows up Micah's hit book of 2010, Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization. It has become a #1 customer service bestseller in the U.S., has been translated into Japanese and Korean, and has been chosen for the prestigious Jack Covert Selection, which is chosen by the author of The 100 Best Business Books of All Time.