May 05, 2015Organizations should treat social media as they would any other electronically stored information and assume it is potentially discoverable. Und...
April 07, 2015If content is king, then certainly customer experience is an integral part of the royal court. As companies everywhere invest in content marketi...
March 19, 2015It’s no surprise social customer service demand is on the rise. To stay ahead of the game, your brand must formalize a streamlined and scala...
March 13, 2015Fifty-seven percent of customers expect the same level of response through social channels as traditional support channels. That can be cha...
Sep 2 Posted 6 months ago
I thought this was a fantastic post. I think the tactics you pointed out in this article can be extremely effective in gaining and retaining fans, and thanks for sharing your knowledge so articulately. Thanks!
Aug 24 Posted 7 months ago
Excellent examples of social imagery to establish and enhance ones social proof. I would only add that its useful to include your Google+ badge to your site, especially given personalized search results are becoming so influenced these days.