April 21, 2015Organizations should treat social media as they would any other electronically stored information and assume it is potentially discoverable. Und...
April 07, 2015If content is king, then certainly customer experience is an integral part of the royal court. As companies everywhere invest in content marketi...
March 19, 2015It’s no surprise social customer service demand is on the rise. To stay ahead of the game, your brand must formalize a streamlined and scala...
March 13, 2015Fifty-seven percent of customers expect the same level of response through social channels as traditional support channels. That can be cha...
Dec 20 Posted 1 year ago
It is one of the interesting post i have read for 2014 Social Marketing Strategy. Very helpful.
Dec 19 Posted 1 year ago
These are really interesting numbers, Jordan! Thanks for sharing!
I find Pinterest the most interesting. It's not the platform most brands jump to immediately, but once they do it can show significant results!