Jul 23 Posted 2 years ago
I think there's a 2 part relationship here. It's always a relationship. Everything we do, it's a tango between 2 parties. Above and beyond all these points, there's something more. It's all about setting up a mindset that, "hey, my customer is human, and I have to engage on a relational level above all these customer service techniques" I constantly remind myself never to rely on techniques alone. I want to engage as a human, to a human. Love this article, brings back a lot of great reminders to quality customer service!
Apr 8 Posted 3 years ago
KarmaCRM.com has been providing quality service coupled with great customer support for purchase, queries and other post-purchase services.
Providing great customer experience is important not just for the customers but for every business as well to survive. Customers who are pleased with an offering would refer such offering to a friend or anyone through word-of-mouth or social media sites. They do the advertising for you. Also, a pleased customer is more likely to repurchase your product or avail again of the service that you are offering hence, customer loyalty is gained.
June 16, 2015In the past two years, LinkedIn has become a must-do for brands, whether you love it or hate it, especially for B2B brands. But without a Linked...
June 02, 2015Brands have come to rely on social listening to determine what their customers want and what might be threatening the strength of the brand. Man...
May 14, 2015If you're starting from a clean slate when it comes to video marketing, this comprehensive ebook is for you. The Video Marketing Handbook co...
April 30, 2015Has your manager demanded to know your tweet-to-sales ratio? If you're on the front lines of social, you know that the ROI of social can be...