April 21, 2015Organizations should treat social media as they would any other electronically stored information and assume it is potentially discoverable. Und...
March 26, 2015Feeling overwhelmed by the massive amount of customer feedback data you’re collecting? You’re not alone! Many businesses are struggling to find...
February 20, 2015Symantec, the global technology security provider, needed to provide its global customer base access to social customer service. They were...
February 20, 2015An Employee Advocacy program has value beyond your company’s marketing department. The community you build will be the single most important...
Jul 23 Posted 2 years ago
I think there's a 2 part relationship here. It's always a relationship. Everything we do, it's a tango between 2 parties. Above and beyond all these points, there's something more. It's all about setting up a mindset that, "hey, my customer is human, and I have to engage on a relational level above all these customer service techniques" I constantly remind myself never to rely on techniques alone. I want to engage as a human, to a human. Love this article, brings back a lot of great reminders to quality customer service!
Apr 8 Posted 2 years ago
KarmaCRM.com has been providing quality service coupled with great customer support for purchase, queries and other post-purchase services.
Providing great customer experience is important not just for the customers but for every business as well to survive. Customers who are pleased with an offering would refer such offering to a friend or anyone through word-of-mouth or social media sites. They do the advertising for you. Also, a pleased customer is more likely to repurchase your product or avail again of the service that you are offering hence, customer loyalty is gained.