May 05, 2015Organizations should treat social media as they would any other electronically stored information and assume it is potentially discoverable. Und...
April 16, 2015The marketing landscape has changed: conversations about your brand happen 24/7 on social and you are expected to stay on top of it. The good ne...
March 19, 2015It’s no surprise social customer service demand is on the rise. To stay ahead of the game, your brand must formalize a streamlined and scala...
March 13, 2015Fifty-seven percent of customers expect the same level of response through social channels as traditional support channels. That can be cha...
Jun 19 Posted 1 year ago
this is really helpful thanks for this good guide sir
I really appreciate it looking for more articles to read from you :D
May 7 Posted 1 year ago
Your article is very complete and describes well the process. Above all I love your illustrations. Great job. I just published an article today on what to publish on a blog but it is in french :-)