3 Key Aspects of Facebook's Timeline Format

Mac Ocampo
Mac Ocampo Social Media Manager, 4Community

Posted on March 31st 2012

3 Key Aspects of Facebook's Timeline Format

Like it or not, Facebook’s Timeline format is rolling out this weekend and by April Fool’s Day all brand pages will be automatically be converted to the Timeline format. No brand is safe from this mandatory change from Facebook, Facebook’s turf so it’s Facebook’s rules. It’s not that bad after all, Facebook is not launching the Timeline format just for the sake of changing the page structure. It’s actually a fresh approach for brands and fans to collaborate on these pages.

For community managers, it’s a great approach to entice fans to provide user-generated content (UGC) in order to increase user engagement. For businesses, it’s an opportunity to humanize their brands and imply a personal approach by talking directly to customers. And as a marketer, you have to understand how Facebook’s Timeline structure works. Like I’ve mentioned earlier, Facebook isn’t rolling out this format for nothing, the Timeline is more than a structure change and is a marketing tool on its own.

Here’s are 5 key aspects to check before you prepare to upgrade your pages to Facebook’s Timeline format.

1.) The Landing Page

Brands should put a premium on their landing page. The facade of the Timeline should contain an clear image which user will identify easily with the brand. Use a cover photo that showcases what your business offers be it a product or a service. Keep in mind that the cover photo is your banner image while the profile pic is situated on the lower left portion. Take time to write a good copy to introduce your brand to new fans. The more visual your page is, the more you could increase unique page views.


Image via Dunkin’ Donuts

 

2.) The “New and Improved” Wall

The Timeline format opts for a more visual approach so brands can think like publishers. With this in mind, every content that a brand shares on their page should entice fans to share their own content. Visual engagement plays a crucial role in mobile marketing. It’s the reason why Pinterest and Instagram grew fast. Facebook is aware of this which is why the revamped Wall and Feed encourages customers to share their photos and vids. Thanks to the Share button, any content that carries a user sentiment about a brand can go viral. User-generated content will increase engagement levels in order to generate more brand awareness. The Timeline format acts like a Wikipedia of sorts as well. Significant events and milestones about the brand can now be highlighted. This feature enables customers to know the rich history of their favorite brand by sharing events like product feats, store openings, and sponsored events.


Image via Dunkin’ Donuts

3.) Know Your Tools

Along with the Timeline format is a new set of analytics tools that can improve sentiment analysis and monitoring for brands and page admins. One of the most notable additions is that anyone can send a message to a brand directly, so instead of complaining on a page’s wall the customer can send a message to the page administrator of a company. The approach is personal and shrugs the idea of dismissing people as mere customers. With Facebook's new admin panel, every community manager has his own social monitoring command center!

Mac Ocampo

Mac Ocampo

Social Media Manager, 4Community

"Mac here. I used to be a shy boy but social media changed it all. I handle social media campaigns and manage social CRM for clients."

Mac believes that human emotion is an invaluable asset that fuels communities. 

 

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Comments

danielgday
Posted on March 31st 2012 at 8:05PM

It is important for any company to be aware of the changes coming to Facebook brand pages.  I think the change is a great opportunity to improve visibility and awareness for branding and look forward to embracing the change!

www.OneRightClick.com

Bethany Latta
Posted on April 1st 2012 at 5:04PM

Nice overview! Lots of new opportunities for brands to engage more visually on Facebook – in my opinion a needed step for Facebook considering the growing popularity Google+. Now if we could just segment messages to specific audiences!

Wishpond
Posted on April 2nd 2012 at 7:17PM

Further to your first point about getting the most from the landing page, one way in which businesses are able to further cusotmize their page & make it more visually appealing is to add custom application icons. We wrote a quick tutorial for exactly how to do this, and we have also provided a free set of icons for download: http://corp.wishpond.com/free-icons-for-facebook-timeline-apps/