How Social is Your Customer Service?

Tell us for your chance to win an iPad mini.


Explore more: 

4 Simple Ways to Make Your Hashtags Work Overtime

Hashtags are indisputably necessary for social media marketing and promotion. Whether you own the coffee shop around the corner or work for a huge corporation, you know the power they wield! The ability to find relevant, recent content in real time is an unacknowledged luxury, so why not milk those pound signs for all their worth!? Henceforth, four simple ways to make your hashtag(s) work double time for your brand or business.

1.         GeoTag Your Posts

Regardless of whether your business is based in New York or PoDunk, GodKnowsWhere you should be geotagging all of your social media posts. For example... Add #SanDiego if your company is hosting an event in San Diego. Add #Cancun if you’re on an incentive trip with other executives. Seeing that a real person is behind the posts, enjoying or doing business in these locations and being searchable by location will add another set of eyes to posts.

2.         Build Up that Street Cred

Join in Twitter chats and use your custom hashtag when communicating. Share knowledge, tips, etc. Once you’ve participated in a few, start your own twitter chat and use that hashtag to build credibility. Now all conversation around the topic of choice is searchable - by your hashtag!

3.         Hook Up With People Using the Same or Similar Hashtag(s)

Search your custom hashtag and see if anyone is using it. If so, follow them and reach out. If your hashtag is more mainstream, follow a few industry/thought leaders and retweet posts including the hashtag. Use it religiously when communicating with these folks. 

4.         Be There. Even if You’re Not.

Is there a big industry event or conference coming up? Find out what the hashtag is (or create one if it’s your event) and use it in the weeks or months leading up to the conference, as well as weeks after to post follow up updates and photos of the event. This allows you to be a part of the conversation before, during and after the big day. 

Upcoming Webinars


  • February 20, 2015
    Symantec, the global technology security provider, needed to provide its global customer base access to social customer service.  They were...
  • February 20, 2015
    An Employee Advocacy program has value beyond your company’s marketing department. The community you build will be the single most important...

Join The Conversation

  • Heisallboy's picture
    Aug 31 Posted 6 months ago Heisallboy

    Great advice! What do you recommend when creating  your custom hashtag? I've been using #heisallboy. Is that not unique enough? Thank you for your thoughts. 

  • laurajohnson1's picture
    Aug 29 Posted 6 months ago laurajohnson1

    You're welcome Suzie! Glad you found them helpful!

  • Aug 27 Posted 6 months ago suzyspring

    Thanks for the tips.