Feb 18 Posted 3 years ago
Great advice. Keep your cool. Don't panic and find a resolution. The above post is extremely helpful.
Dec 20 Posted 3 years ago
Good and unique content is master key to attract more people towards your blog. This is the main point that generates traffic and improves your PR. Idea's provided by "Rachel Strella" are really nice. Everyone should think about it.
Jul 4 Posted 4 years ago
Absolutely what I have been preaching for weeks! I am currently training our Customer Service Team and this has spurred me on!
Jun 30 Posted 4 years ago
Amazing article.Doctors need to follow the above precautions in order for them to effectively market their products.
Jun 29 Posted 4 years ago
Thanks for your comment, Jason! And thanks for sharing those posts!! I completely agree with you and Melissa Agnes. Great advice!
Jun 29 Posted 4 years ago
I believe that businesses initial don't act the right way on their first attempt to combat negative issues in their social media channels because they don't know how... Many people don't have a Social Media Crisis Plan, as outlined by Melissa Agnes here: http://www.business2community.com/social-media/questionnaire-should-your-company-or-organization-invest-in-a-social-media-crisis-plan-0185706
The questionnaire she posts is something all social media mangers should really go through and invest time in to be preapared to act when they are in a situation as bad reviews, negative press, or just people posting on one of their social media channels.
I backed her at my blog over here: http://www.realfansgenerator.com/how-would-you-deal-with-a-social-media-crisis/ and tried to emphasise the need to be prepared with a crisis plan and be ready to act immediatley.
Thanks for bringing up this topic as too few people are aware the correct way to approach this situation.
Keep up the great work,
Webinars On Demand
September 14, 2016Effective storytelling has always been an important tool for marketers and advertisers, but only in the last few years has the art of telling...
August 17, 2016Social media has transformed the way brands can interact with customers, providing a platform to engage in new and exciting ways. It can be chal...
February 05, 2016Facebook contests and campaigns are powerful ways for brands to engage with customers in social. They encourage social sharing, spur user-ge...
November 24, 2015An exclusive report brought to you by Social Media Today and Hinge These days, cutting edge companies know that if they aren't leveraging t...