May 05, 2015Organizations should treat social media as they would any other electronically stored information and assume it is potentially discoverable. Und...
April 07, 2015If content is king, then certainly customer experience is an integral part of the royal court. As companies everywhere invest in content marketi...
March 19, 2015It’s no surprise social customer service demand is on the rise. To stay ahead of the game, your brand must formalize a streamlined and scala...
March 13, 2015Fifty-seven percent of customers expect the same level of response through social channels as traditional support channels. That can be cha...
Mar 4 Posted 1 year ago
The big brands are using multiple sources to make their social media post more brand specific. They are using pictures, sentiments, emotions and many others that people hardly ignore. They automatically like and share these posts that make brands more viral.
Small business can follow these trends. It will be bit difficult for them initially but can be very effective.