The 6 Types Of Social Media Users

PamDyer
Pam Dyer Marketing Director, SolutionsIQ

Posted on June 25th 2012

The 6 Types Of Social Media Users

At this point, no single customer engagement channel can deliver marketers a complete picture of consumer behavior. 

Google knows what you’re interested in, but not what you’ve done. Facebook knows who your friends are, but not what you buy. Pinterest knows what you share, but not how you act on it. Foursquare knows where you are, but not what you like. You get the idea. 

sharing social content The 6 Types Of Social Media Users 

Social media measurement is critical to success, but brands have been unable to get their arms around what it is and what it means.

 

Aimia, a loyalty-management firm, has unveiled a new segmentation model that analyzes trust and control as drivers of 6 distinct social media personas. The model is detailed in Staring at the Sun: Identifying, Understanding and Influencing Social Media Users. The report argues that specific social media personas can be identified and directly engaged.

“Today’s approach to social media measurement – racing to rack up the most likes, retweets, followers, and recommendations – is the wrong approach. Marketers must define success not by social media activity, but rather by customer value and engagement,” said Aimia senior VP Doug Rozen, lead author of the report. “Marketers often struggle to understand the true motivations and purchase intent behind customers’ social media activity. Proper segmentation allows marketers to appropriately identify, understand and influence customers through social channels.”

download pdf1 The 6 Types Of Social Media Users Download the white paper

Aimia has identified 6 social media personas in the U.S.:

  1. No Shows (41%): No Shows haven’t logged on to a social network in the last 30 days. Most likely a 65-plus male, they typically exhibit low degrees of trust and have no interest in broadcasting their activities or interests to anyone.
     
  2. Newcomers (15%): Newcomers are typical passive users of a single social media network. They may reluctantly join Facebook, for example, in order not to feel “left behind”. Newcomers primarily use social media to enhance their online relationships.
     
  3. Onlookers (16%): Onlookers may lurk on several social media networks, but they post infrequently. They rely on social media primarily to keep up on the online lives of others within their social networks, but are reluctant to share details about themselves. Onlookers want complete control of their online information.
     
  4. Cliquers (6%): Cliquers are active, single-network users who congregate primarily on Facebook. They’re most likely to be women, and most of their online sharing includes photos, status updates, and comments. They’re active and influential within their small network of close friends and family.
     
  5. Mix-n-Minglers (19%): Mix-n-Minglers participate actively on multiple social networking platforms. They like to follow brands in order to receive offers and keep up with the latest news. They also understand the importance of data privacy. They meet many of their friends online and they’re influential in their networks.
     
  6. Sparks (3%): Sparks are the most active and deeply engaged users of social media. They use social media tools as a means of self-expression. While Sparks are still concerned about online privacy, they work to control the online conversation. Sparks typically boast the most open social networks amongst the six personas. They engage with brands frequently, and are enthusiastic ambassadors for their favorites.

Social media usage framework:

spectrum of social media usage 6 types of users The 6 Types Of Social Media Users

Social media use achieved critical mass much more quickly than anyone predicted. The type of segmentation outlined by Aimia can potentially help marketers understand the difference between active and passive audience behavior, and improve their ability to selectively leverage social media beyond what they’re able to accomplish via mass media. The data can help brands create a more sophisticated engagement strategy that considers how different groups of consumers use social media in different ways.

Here’s a graphic that breaks down the report’s data: 

6 types of social media users The 6 Types Of Social Media Users

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PamDyer

Pam Dyer

Marketing Director, SolutionsIQ

Pam Dyer is an integrated marketing executive dedicated to helping companies grow via innovative branding and audience engagement programs. She delivers results by leading teams to create forward-looking strategies and translate them into measurable tactics, iterating as needed to achieve corporate goals. She is a big-picture thinker and relationship-builder who thrives in environments where collaboration is embraced. Pam has a passion for achieving business results through supporting people, growing teams, and sharing success.

Pam authors an award-winning blog, Pamorama which helps businesses optimize their brands, create customer engagement, and drive sales by using social media channels and content marketing programs. She has educated thousands of people about how to create, manage, and measure outreach initiatives on Facebook, Twitter, LinkedIn, Pinterest, Google+, and other social networks. Pam has a global footprint and routinely receive questions and comments from her audience, the majority of whom are in the U.S., Canada, Europe, Australia, the Philippines, India, South Africa, and the United Arab Emirates.

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Comments

Flik
Posted on June 26th 2012 at 12:36PM

Awesome content, very helpful information.  Finally someone has posted something concrete about this subject instead of just telling you how to blast away and get more likes or tweets!

Drew Frey
Posted on June 26th 2012 at 5:37PM

Hey Pam, 

Really fun post. 

I think I'm pretty active on various social mediums but am not sure I fit into any particular category but if I had to...I'd say I'm somewhat between Spark and Mix n Minglers. 

Thanks!

Pam Pampe
Posted on October 16th 2012 at 8:47PM

 I think I am a cliquer...but some folks I know fit more than one category depending upon the postings!

Pam Pampe
Posted on October 16th 2012 at 8:44PM

 

 I find the persona breakdown a really useful tool for designing more effective social media marketing.