Mar 4 Posted 4 years ago
Great article. I have the utmost respect for the work Frank Eliason did for Comcast but I can’t help but think that he and his team were the only ones doing customer service properly over there. How can a company expect a small team basically operating in a “damage control” capacity to turn their reputation around. And now with Frank Eliason leaving Comcast I have little confidence in further improvements to their customer service. Renaming the company to Xfinity seems like a lazy attempt to trick the American consumer rather than deal with their internal problems.
It makes me proud to work for DISH network, where customer service is treated as of paramount importance. And although I certainly can’t claim DISH is perfect either (what company is?) our continuous efforts do show results. Last year in the ACSI survey DISH was ranked first out of all the cable and satellite TV providers in overall customer satisfaction. Ten years in a row of beating Comcast. And as far as on the HD channel front; DISH has way more HD channels available than Comcast does. SO if you were considering switching, I definitely recommend you give DISH a look, you won’t be disappointed.
February 16, 2016An exclusive, live webinar from Social Media Today February 16th, 2016 at 12pm EST / 9am PST The question marketers have been asking themselve...
February 09, 2016The following is the webinar archive for "Social Listening: Harness Marketing Insights from Consumer Conversations." This webinar originally air...
February 05, 2016Facebook contests and campaigns are powerful ways for brands to engage with customers in social. They encourage social sharing, spur user-ge...
December 15, 2015New Research to Drive Smarter Social Strategy It’s no secret that social moves fast. So our research and analytics team mines social data,...