Mar 4 Posted 4 years ago
Great article. I have the utmost respect for the work Frank Eliason did for Comcast but I can’t help but think that he and his team were the only ones doing customer service properly over there. How can a company expect a small team basically operating in a “damage control” capacity to turn their reputation around. And now with Frank Eliason leaving Comcast I have little confidence in further improvements to their customer service. Renaming the company to Xfinity seems like a lazy attempt to trick the American consumer rather than deal with their internal problems.
It makes me proud to work for DISH network, where customer service is treated as of paramount importance. And although I certainly can’t claim DISH is perfect either (what company is?) our continuous efforts do show results. Last year in the ACSI survey DISH was ranked first out of all the cable and satellite TV providers in overall customer satisfaction. Ten years in a row of beating Comcast. And as far as on the HD channel front; DISH has way more HD channels available than Comcast does. SO if you were considering switching, I definitely recommend you give DISH a look, you won’t be disappointed.
June 16, 2015In the past two years, LinkedIn has become a must-do for brands, whether you love it or hate it, especially for B2B brands. But without a Linked...
June 02, 2015Brands have come to rely on social listening to determine what their customers want and what might be threatening the strength of the brand. Man...
May 14, 2015If you're starting from a clean slate when it comes to video marketing, this comprehensive ebook is for you. The Video Marketing Handbook co...
April 30, 2015Has your manager demanded to know your tweet-to-sales ratio? If you're on the front lines of social, you know that the ROI of social can be...