April 21, 2015Organizations should treat social media as they would any other electronically stored information and assume it is potentially discoverable. Und...
April 07, 2015If content is king, then certainly customer experience is an integral part of the royal court. As companies everywhere invest in content marketi...
March 19, 2015It’s no surprise social customer service demand is on the rise. To stay ahead of the game, your brand must formalize a streamlined and scala...
March 13, 2015Fifty-seven percent of customers expect the same level of response through social channels as traditional support channels. That can be cha...
Aug 15 Posted 7 months ago
Nice work, Jean, and an interesting read. As you say, big shoes to fill, but you're doing a great job! Maybe we can debate the virutes of the Oxford comma some day ...
Aug 14 Posted 7 months ago
That's an excellent write-up Jean, one to add and perhaps even the greatest SEO myth ever would have to be "SEO is dead". Traditional SEO might be
"dead"dying but SEO a traffic and conversion acquisition driver is certainly alive and kicking.
Aug 12 Posted 7 months ago
Content creation is the best approach to explore your brand and servies.