May 05, 2015Organizations should treat social media as they would any other electronically stored information and assume it is potentially discoverable. Und...
April 07, 2015If content is king, then certainly customer experience is an integral part of the royal court. As companies everywhere invest in content marketi...
March 19, 2015It’s no surprise social customer service demand is on the rise. To stay ahead of the game, your brand must formalize a streamlined and scala...
March 13, 2015Fifty-seven percent of customers expect the same level of response through social channels as traditional support channels. That can be cha...
Apr 28 Posted 11 months ago
"Do ask before you tag" should be a social media commandment! Asking permission is definitely a lost courtesy in the social media age.
Apr 25 Posted 11 months ago
Wise actions usually reap good responses.^
I apologize for the typo; proofreading is also a great thing to utilize!
Apr 23 Posted 11 months ago
Humility is a virtue; humiliations is folly. One simply needs to remember to use common sense and common courtesy. Wish actions usually reap good responses.