- Content Marketing
When Your Customers Become Your Contributors: Brand Journalism Meets TraditionalGoogle Is Changing the Close Variant Matching Option in AdWordsBefore You Invest in Online Advertising, Do This!Native Advertising: The New New Thing or a Race to the Bottom? [VIDEO]
Technology & Data
Data and Creativity at the Social Shake Up: Defining Your Data-Driven Social CampaignTalking Strategy and Data with Shannon Lee of Precision StrategiesNew IBM Study Reveals 3 Key Characteristics of the Most Successful CompaniesMinority Report: Confronting Privacy Issues in Big Data Gathering
- Tech & Innovation
- marketing automation
Social Startups: Moment.me Captures a 360-Degree View of The Social Shake-Up 2014Hootsuite Partners With Syracuse University to Bring Social Media Savvy to College StudentsThe Best Hyperlapse VideosThe Best Content Moderation Tools for Busy People Who Don't Have Time for That
Social Change Agent Survey: Passion, Skill Set, and Persistence Lead to Career GrowthThe Social Shake-Up Attracts Wide Breadth of Brands and IndustriesThe Social Shake-Up: How CMOs Drive Innovation and Revenue GrowthThe Social Shake-Up: The Future of Social Business
- Small Business
- Social Organization
Recap from the First-Ever Employee Advocacy SummitFormer IBM Senior Advisors Launch Brands Rising to Build Employee Advocacy ProgramsPerformance and Risk Management Through Social Media TrainingEmployee Advocacy Summit: Advocate Stories from the Field
- Customer Service
Join us September 15th in Atlanta for The Employee Advocacy Summit and learn how to unleash the power of your employees.
Post your event here and we'll share it with our community. If one of our members is featured, we'll promote as well on their profile.
- Marketplace & Webinars
The SMT Marketplace
Your resource for exclusive content and insights from Social Media Today, and opportunities to reach our community of professionals.
The Social Business Book Club brings you books, discussions, and insights from today's to business thought leaders.
Join interactive talks and and panel discussions with leading thinkers and practitioners on social media and networked business, or browse the catalogue of recorded sessions - all completely free.
Reach Social Media Today's community of marketing and communications professionals in an editor-approved context with a native advertising package.
Engaging Your Audience: Avoid Random Acts (of Content)
Posted on June 17th 2014
The proliferation of Web technology and social networks has forever changed the marketing landscape. Or has it? In recent years, we’ve become conditioned to believe that technology has fundamentally changed the rules of marketing. But are we simply distracting ourselves with our own hype?
During the past few years, marketing budgets have expanded to help organizations capitalize on the content marketing gold rush. But the reality is that much of the content created more often than not meets a turned cheek from consumers. It’s a harsh reminder that despite all of the recent, rapid changes, our primary objective remains the same: create compelling content with the intention that it will get visitors to engage. “Engagement” has always been the goal, whether driving more clicks, sharing to social networks, cutting-and-pasting of a URL, bookmarking, emailing, and even printing – all of these actions add up to engagement with your message and content.
At its core, content engagement is about relationships. So, how do you establish the best relationship with a target audience by making a connection through your content? The answer is to match the right content to the right consumer at the right time at just the right moment. Part of the answer is good content, but keep in mind that today’s Website tools are becoming smarter when it comes to helping Website owners increase engagement.
Below are a few key steps to engage your target audience.
You, you, you? No, no, no.: Never underestimate the impact of relevant, well-written and well-placed content that caters to the interest of visitors.Don’t overload your site with useless or redundant information about YOUR mission, YOUR products, and YOUR services. Volume does not validate expertise. Use your content to connect with consumers based on their needs and interests. Too much ‘noise’ is a turn off and visitors will quickly move on. E.F. Hutton was right. Say only what needs to be said, when it needs to be said.
Keep in mind that content should always inform and/or entertain as it provides relevant information. Content, regardless of format, requires a consistent tone, look, feel and voice. If you can do this, users are more likely to choose you, and better still, share your content.
Neglecting or Nurturing Your Narrative: Make sure to consider your long-term narrative and voice. Are you funny, snarky, factual, authoritative or all over the place? Consider your audience and determine the personality of your Website by writing down the desired traits and characteristics of your brand. In the haste to create content you may find yourself veering away from your desired voice. Take the time to step-back and read through your site with your team or even friends if you don’t have a team. You’ll either validate that you’re on track or end the discussion with action items that will get you back on course.
Widget One Should You Choose?: Invest in recommended content widgets that will precisely match quality content to a particular user’s past interests and actions. Leading firms, such as Venus Imaging Education, LLC, report that recommended content tools are a key component in developing strategies for all of its sites. Their content recommendations are implemented in ways that drive more clicks, more sharing, more time-on-site, and ultimately more traffic and recirculation. The engagement metrics also provide insight as to what content is truly resonating.
There are a variety of recommended content technologies on the market that incorporate trending, contextual and behavioral algorithms. Each has its own secret way to analyze and target audiences. Consider your goals and make sure the technology you choose matches your objectives. Behavioral data can often be paramount to driving engagement.
For example, which content do you recommend to first-time visitors? By looking at past interests and browsing history, recommending content based on behavioral data can be extremely effective for addressing the “cold start” problem and the result is ultimately more page views and more traffic.
10 Minute Content in a 10 Second World: Given the sheer volume on information on the Web, the audience, whether B2C or B2B, wants to acquire knowledge in the shortest amount of time possible. With the content and technology in place, consider how you should present it. Will you present an article, animated unit, banner advertisement, link to sponsored site, or promote through social media channels? Carefully consider the average length of your content, your audience and the time of day they engage. Don’t set a seven-course table for the drive-through customer. Use the data acquired through technology to better target users, understand platform preferences (mobile, social, Website), and then make the delivery consumer-friendly.
Photo Credit: Content and Engagement/shutterstock