May 05, 2015Organizations should treat social media as they would any other electronically stored information and assume it is potentially discoverable. Und...
April 07, 2015If content is king, then certainly customer experience is an integral part of the royal court. As companies everywhere invest in content marketi...
March 19, 2015It’s no surprise social customer service demand is on the rise. To stay ahead of the game, your brand must formalize a streamlined and scala...
March 13, 2015Fifty-seven percent of customers expect the same level of response through social channels as traditional support channels. That can be cha...
Apr 24 Posted 11 months ago
Focusing on quality content is always the best direction, regardless the Venue of Social Media
Apr 17 Posted 11 months ago
Facebook is learning more about you, and that signifies the company's news feed algorithm is more expert at deciding what you wish and what you dislike.
Apr 16 Posted 11 months ago
I'm curious to know how they will go about penalizing pages that violate these rules. I remember a few months back Facebook released a statement saying they would be penalizing low-quality content like memes, yet I still see countless memes in my newsfeed with 1000's of likes and shares despite the fact I've indicated on several occassions to Facebook, 'I don't want to see this'.
Also Facebook has never really seemed to penalize businesses that violate their TOS for contests; time and time again I see businesses asking contest participants to share the status for an entry despite this being against Facebooks rules. I wonder if they'll start cracking down on contests in violation of this rule?