Facebook's New Metrics: Connections, Frequency and Reach

Reid Benson Account Executive, Common Sense NMS

Posted on May 26th 2011

Facebook rolled out a new iteration of their ads dashboard yesterday. While it's still no AdWords, it's a step in the right direction. Key takeaways:

Connections: The number of people who liked your Facebook page, RSVPed to your event, or installed your app within 24 hours of seeing this sponsored story or ad.
Connections are essentially what Facebook has called Conversions, but limited to 24 hours post impression. Cost Per Connection now becomes the single most important Facebook metric.

Reach: The number of people who saw your sponsored stories or ads. This is different than impressions, which includes people seeing them multiple times.
Put simply, Reach is unique user impressions.

Social Reach: The number of people who saw your sponsored stories or ads with the names of their friends who liked your page, RSVPed to your event, or used your app.
Enough said.

Frequency: The average number of times each person saw your campaign's sponsored story or ad.

This is a great new metric that Facebook has introduced because it will allow advertisers to gauge when they've saturated their target audience. I assume that over time, Frequency trends will indicate when people are most likely to engage with an ad (i.e. when Frequency is over X, engagement rate steadily declines). 

In addition to updated metrics, Facebook has introduced some nice new graphs at the Campaign and Ad levels:


So, what's still missing? Robust demographic reporting, for one. We want to see how our ad variations perform for different, perhaps pre-defined demographic clusters. Also, how about some detailed profile reports? The current profile reporting feature is cumbersome, high-level, and currently broken. C'mon Zuck, you can do better than that.


Reid Benson

Account Executive, Common Sense NMS

Reid is an Account Executive at Common Sense NMS, where he consults on digital strategy and marketing campaigns for Stonyfield Farm, Vanity Fair and the Rainforest Alliance, among others. Before joining Common Sense in 2010, Reid was Project Lead at Backchannelmedia Inc., where he helped build a click-to-web interactive TV solution. http://www.commonsensenms.com/
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Posted on May 26th 2011 at 7:45PM

Good news. Demographic data is definitely missing but Facebook is going in the right direction.

Posted on May 28th 2011 at 11:47PM

A couple of other features I would love to see, but failed to mention, are connection churn rate and engagement rate. In other words, over time what percentage of fans from a given campaign or ad end up un-liking the page, or interacting with the page. 

This would help advertisers get a better idea of the true value of Connections (i.e. aquisitions) by target audience, over time. 

Posted on September 25th 2011 at 11:39PM

Brand building on Facebook is becoming as close to a sure thing as possible in the corporate world these days. And we can't blame these companies for advertising on this social site because it is the easiest wasy to communicate with the consumers. As I read here: Facebook drives you to drink, Facebook pushes consumers to consume, or at least to drink particular labels, according to a study by alcohol conglomerate Diageo. Smirnoff and Baileys are 2 labels that encountered significant sales once Facebook ads for the goods appeared.

Posted on September 26th 2011 at 11:48AM

Ok, I need to clarify a concept, please help me out! What does engagement exactly means? What would be the defintion of engage in SM?