May 05, 2015Organizations should treat social media as they would any other electronically stored information and assume it is potentially discoverable. Und...
April 16, 2015The marketing landscape has changed: conversations about your brand happen 24/7 on social and you are expected to stay on top of it. The good ne...
March 19, 2015It’s no surprise social customer service demand is on the rise. To stay ahead of the game, your brand must formalize a streamlined and scala...
March 13, 2015Fifty-seven percent of customers expect the same level of response through social channels as traditional support channels. That can be cha...
Oct 18 Posted 1 year ago
Prasant Naidu thanks for such a good article!
It is very disappointing to see how first everyone was warning us from social media like Facebook and advise us to use the pages wisely. Here you can see one powerful campaign. Now, they seem happy for users to leave their data. Government to collect information about us and advertisers to insidiously use our data in advertisisng.
It is more and more difficult to trust social media sites like Facebook and Google+. What happened with their main core? To connect people?