May 05, 2015Organizations should treat social media as they would any other electronically stored information and assume it is potentially discoverable. Und...
April 07, 2015If content is king, then certainly customer experience is an integral part of the royal court. As companies everywhere invest in content marketi...
March 19, 2015It’s no surprise social customer service demand is on the rise. To stay ahead of the game, your brand must formalize a streamlined and scala...
March 13, 2015Fifty-seven percent of customers expect the same level of response through social channels as traditional support channels. That can be cha...
Sep 6 Posted 1 year ago
I agree with your points. Matter of fact I typically side with companies like Google and say "good for you" for building an empire.
There is a fine line between extreme success and a monopoly. Is Google a monopoly? Maybe, maybe not.
Just as a single example. The boom of travel sites, ie. travelocity, orbitz, etc. Think of how they put travel agents out of buiness. Now enter Google offering direct purchase flights from thier search queries. Exit Travelocity and Orbitz.
Call it evolution i suppose.
Problem is Google is in practically everything. Search for movie times...no need to click fandango, now you can buy you tickets straight from Google.
Kind of scary really.
Sep 5 Posted 1 year ago
Here is what I think:
1. Google is a HUGE company now. They have grown over the past decade. WHY? Because they provided the kind of value that no one else did.
2. They hire some of the best minds in this world.
3. They still create products that are better than anyone else out there.
4. Poeple want to use the best products and they are willing to pay for it. What is wrong in that?
5. This is called Competition.
6. If someone doesn't like it - no one is stopping them from exiting the game.