April 21, 2015Organizations should treat social media as they would any other electronically stored information and assume it is potentially discoverable. Und...
April 07, 2015If content is king, then certainly customer experience is an integral part of the royal court. As companies everywhere invest in content marketi...
March 19, 2015It’s no surprise social customer service demand is on the rise. To stay ahead of the game, your brand must formalize a streamlined and scala...
March 13, 2015Fifty-seven percent of customers expect the same level of response through social channels as traditional support channels. That can be cha...
Aug 18 Posted 7 months ago
Especially about the questions. We need top ask questions that generate insights about our customers. Asking "What is your favorite ice cream topping?" may generate some reqponses, but are they of any use to us?
Aug 12 Posted 7 months ago
This is the best area to explore such a good post as Twitter genaerlly handles Tweets and even it's bio section has not enough space to promote content so this article is really helpful for promotion point of view.