Twitter's Controversial Algorithm Changes: What They Mean for Your BusinessTwitter Vs. Facebook: Which One Is Better for Promoting Your Brand?3 Free Twitter Tools PR Pros Can't Live WithoutSocially Stephanie: Social Media for the Automotive Industry
- Content Marketing
When Your Customers Become Your Contributors: Brand Journalism Meets TraditionalToo Many Advertisers Are Talking, Not Enough Are ListeningEmotion Drives Behavior: 3 Brands Getting It RightNative Advertising: The New New Thing or a Race to the Bottom? [VIDEO]
Technology & Data
Data and Creativity: Defining Your Data-Driven Social CampaignTalking Strategy and Data with Shannon Lee of Precision StrategiesNew IBM Study Reveals 3 Key Characteristics of the Most Successful CompaniesMinority Report: Confronting Privacy Issues in Big Data Gathering
- Tech & Innovation
- marketing automation
- Social Tools
- Small Business
- Social Organization
Recap from the First-Ever Employee Advocacy SummitFormer IBM Senior Advisors Launch Brands Rising to Build Employee Advocacy ProgramsPerformance and Risk Management Through Social Media TrainingEmployee Advocacy Summit: Advocate Stories from the Field
- Customer Service
Join us September 15th in Atlanta for The Employee Advocacy Summit and learn how to unleash the power of your employees.
Post your event here and we'll share it with our community. If one of our members is featured, we'll promote as well on their profile.
- Marketplace & Webinars
The SMT Marketplace
Your resource for exclusive content and insights from Social Media Today, and opportunities to reach our community of professionals.
The Social Business Book Club brings you books, discussions, and insights from today's to business thought leaders.
Join interactive talks and and panel discussions with leading thinkers and practitioners on social media and networked business, or browse the catalogue of recorded sessions - all completely free.
Reach Social Media Today's community of marketing and communications professionals in an editor-approved context with a native advertising package.
How to Keep Your Email Marketing Strategy from Losing Traction
Posted on June 13th 2013
Why do you send emails to your customers? Are you using them to generate more sales, better loyalty, and lower costs? Or, are they a simply a vehicle for moving products or selling services? Spend a little time looking at the emails coming from a variety of industries and brands and you’ll see a cookie cutter approach reminiscent of catalogs in the 1980’s. The strategy generates revenue and short term success but it doesn’t build the relationships between customer and company required for longevity.
The opportunity to create one to one relationships with thousands of customers has eluded marketers until now. The high costs associated with personalized marketing messages prevented companies from connecting with people on a personal level. Things have changed. The combination of low cost email marketing and extensive data availability makes creating individual messages an affordable option.
Few companies are doing it because email marketing works so well now. Why should they invest resources in changing a strategy that profitably generates sales with every send? History has a way of repeating itself. The catalogs that modeled themselves after each other are gone now. Their short term vision failed to build brand loyalty. The catalogs started to look outdated and stale as competition heated up. Customers quietly disappeared over time.
The same evolution is happening with email marketing today. Competition is heating up with more business emails being sent every day. Newcomers are following the lead of their predecessors and sending template messages. Why shouldn’t they? It’s a strategy known to work well.
Before long, email marketing programs will start losing traction. Opt outs will start increasing while opens and clickthroughs decrease. The companies that change their strategy now will continue to have a successful email marketing program. Their outgoing messages will enhance customer relationships while generating sales. To get started:
- Use behavior analytics to identify the best opportunities for marketing to your customers.
- Create personalized email messages that speak to individuals.
- Provide useful information that educates customers about your products and services.
- Make it easy for people to connect with your company.
- Use trigger emails to improve service, capture abandoned carts, and make the buying decision easier.
Moving from cookie cutter marketing to personal messages is an evolutionary process. The sooner you start, the faster you’ll start receiving the benefits.