May 05, 2015Organizations should treat social media as they would any other electronically stored information and assume it is potentially discoverable. Und...
April 07, 2015If content is king, then certainly customer experience is an integral part of the royal court. As companies everywhere invest in content marketi...
March 19, 2015It’s no surprise social customer service demand is on the rise. To stay ahead of the game, your brand must formalize a streamlined and scala...
March 13, 2015Fifty-seven percent of customers expect the same level of response through social channels as traditional support channels. That can be cha...
Sep 10 Posted 1 year ago
Social media has become an increasingly important part of people’s daily routine. No longer is it just for socializing with others, but many users look to social media sites for recent news, reviews, and jobs.
With that in mind, it is beneficial for businesses to take advantage of this affordable marketing tactic. Sites such as Facebook, Twitter, LinkedIn, and YouTube are great ways for companies to build brand awareness, improve SEO and engage with their customers. Additionally, using these networks can help to determine your target audience, their demographics and give a better understanding of what the public is looking for from your company.
Aug 28 Posted 1 year ago
There has been a rapid adoption of technology-based social networking that has been transforming social norms and politics around the world for the past decade. Our clients were starting to ask more questions about how it may affect their business, and the interest was across multiple industries