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In the digital world we are fascinated by influence. We want to know who has influence and we want to know who is influenced by whom. We strive for influence in our personal and professional lives and we reject the overt nature of influence that impacts us through advertising and messaging (even though it still affects us).
Robert Cialdini’s book on Influence is a must-read for marketers. His six principles of influence work together to connect intention and action and are vital to the success of any marketing activity. However, in digital and social marketing, the focus tends to rely on just two elements – social proof and liking. It’s partly why we often feel marketers and brands are “yelling” at us online. There is a simple antidote to this:
Be the first to give.
In this infographic from Everreach, summarising the six principles, they call out that proactive use of reciprocity as a “weapon of influence”. Working this way creates a faster and more immediate bond between brands and their customers. More importantly, it sets the scene for the remaining elements. So, next time – before you ask someone to buy, think about what it is that you can give.
Gavin is the author of Servant of Chaos, one of Australia’s leading marketing blogs and is the co-publisher (with Drew McLellan) of the ground-breaking collaborative marketing book series, Age of Conversation. Gavin has worked in agencies (leading the global digital strategy for McDonald’s) and delivered ground breaking digital programs and platforms for B2B companies like SAP and IBM.
Formerly the Social Media Director for SAP's Premier Customer Network, he runs a marketing consultancy "The Social Way" and is an industry analyst with Constellation Research, Inc focusing on disruptive technology and emerging marketing practice.
In what little spare time is left to him, he works with young people as president of local non-profit organisation, Vibewire.