Klout Plans To Become A Social Network

Posted on May 9th 2013

Klout Plans To Become A Social Network

I've written a fair bit about Klout over the past couple of years. They, like other disruptive companies have been trying to figure out the best way to provide value to the people who use them, and they have definitely succeeded in becoming a noteworthy metric to help identify influencers. And soon, there's going to be a whole new level added to the Klout world... Klout is becoming a social network themselves.

Some may call it a pivot, others may call it growth, but any way you look at it this is a big step for the company. Essentially the scorekeeper is now playing the game.


The service, called "Klout Experts" is aiming to pair questions asked through the system with "Experts" who can answer them. Klout will notify experts in their vast database of Klout scores when someone is asking a question they would likely be able to answer. So, for example, I may get pinged when someone has a question about social media marketing. In answering, I'm asserting my expertise, further solidifying my role as an expert in the field, and the person is getting an answer.

How Does This Differ From Quora?

Joe Fernandez said to Wired.com that Quora's questions are more "existential" than Klout's nuts-and-boltsy querires. (On Quora you'll find out what other people think the meaning of life is; on Klout, you'll find out the best tool to put together your new grill.)

It Ties Back To The Score

Providing a good answer (I can only assume these will be rated by the asker) will ultimately boost your influence and your score. Steven Levy in his article on Wired.com sums it up best: "There's a weird element of recursion in this: In addition to gauging your mojo on Twitter, Facebook and Instagram and the rest, Klout will be measuring Klout clout."

What Do You Think?

Klout changes and news has often elicited strong responses, so I'm very curious to hear what everyone thinks about this? Will you be answering questions, asking them? Let me know your thoughts!  


Tammy Kahn Fennell

CEO, MarketMeSuite

Tammy Kahn Fennell is CEO and co-founder of MarketMeSuite (www.marketmesuite.com), the leading social media management dashboard for small- and mid- sized businesses. In late 2009, after spotting social media trends and recognizing the needs of small business from her own experience, Tammy launched the MarketMeSuite platform to help SMBs easily manage & monitor their social media presence, find targeted leads, build engagement and measure the ROI of their social marketing activities. Today the easy-to-use, affordable platform has over 30,000 users. Tammy has a lot to say on social media topics for small business, so she speaks and blogs frequently. She is also the owner and editor of the community driven blog, WeAreSocialPeople.com.  

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Posted on May 9th 2013 at 12:37PM

I've lost a lot of respect for Klout recently as their customer service and technical support is appalling. It's going to take a lot for me to start taking them seriously as a result.

I do answer questions from time to time, but I certainly won't be going out of my way to do so until they get their act together and figure out how to answer basic support queries.

Posted on May 9th 2013 at 12:42PM

Thanks for commenting Shell.  I think it will be interesting to see how it all plays out.


TROOL Social
Posted on May 10th 2013 at 10:07AM

Great article Tammy!

It seems like a logical progression to me; Klout could only go so far as a virtual voyeur offering up scores and perks. 

This next step will give them more (sorry) clout, and a further stake in the social business world.  Could be a really useful step, or could be an issue. Those voting(deciding) on the value of the answers, be they friend or foe of said experts,will determine the impact those scores could have on the "experts" influence scores.  This is really what Klout is all about at the moment. 

I think we will see Klout add usability and morph a number of times as they grow into their position in the ever changing social net, looking to continue to grow going forward..