May 05, 2015Organizations should treat social media as they would any other electronically stored information and assume it is potentially discoverable. Und...
April 07, 2015If content is king, then certainly customer experience is an integral part of the royal court. As companies everywhere invest in content marketi...
March 19, 2015It’s no surprise social customer service demand is on the rise. To stay ahead of the game, your brand must formalize a streamlined and scala...
March 13, 2015Fifty-seven percent of customers expect the same level of response through social channels as traditional support channels. That can be cha...
Jul 18 Posted 1 year ago
Great points in a quite personal post. Liked It.
Jul 17 Posted 1 year ago
I think one of the worst things you can do which is something I am personally guilty of doing. This is being so involved in social that you forget to step outside of the Net and back into the non-net world. You were right in making the point that they are there waiting.....it is just up to us to find them.
Thank you for the reminder.