May 05, 2015Organizations should treat social media as they would any other electronically stored information and assume it is potentially discoverable. Und...
April 07, 2015If content is king, then certainly customer experience is an integral part of the royal court. As companies everywhere invest in content marketi...
March 19, 2015It’s no surprise social customer service demand is on the rise. To stay ahead of the game, your brand must formalize a streamlined and scala...
March 13, 2015Fifty-seven percent of customers expect the same level of response through social channels as traditional support channels. That can be cha...
Jun 14 Posted 1 year ago
I really love what you have posted here Gini... Thanks for sharing your post...
Jun 13 Posted 1 year ago
Personally, I love seeing a brand interacting with a fan on their Facebook page. I'm all about humanizing brands. Not just when they like a comment, but when they respond or even ask a question to just one person in particular.
Facebook is about engaging with your fans, which requires content that will generate likes, shares, and comments. According to HubSpot, photos on Facebook generate 53% more likes and 104% more comments than the average post, .
In terms of content, photos are king. Take a look at how the use of photos has the ability to boost your social marketing in Wishpond’s infographic “The Impact of Photos on Facebook Engagement.”