Jan 15 Posted 2 years ago
Those are some really good points! I agree with all of them; we shouldn't be too concerned with the occasional negative review, as it helps inform us and other customers what's wrong with it, and what needs fixing.
As an Android user, I find myself reading a lot of user reviews in the Google Play store, and I'd often download or buy apps even when I see negative comments! I think it definitely adds a level of transparency (that they're not afraid to show the negative comments). Moreover, when they reply to user comments, it helps to reassure some users that they are not ignorant of the comments, and do try to help us out.
Thanks for writing this!
Webinars On Demand
August 17, 2016Social media has transformed the way brands can interact with customers, providing a platform to engage in new and exciting ways. It can be chal...
June 15, 2016Building an effective goal-driven strategy, advanced campaign optimization, making sense of massive amounts of data from many channels — these a...
February 05, 2016Facebook contests and campaigns are powerful ways for brands to engage with customers in social. They encourage social sharing, spur user-ge...
November 24, 2015An exclusive report brought to you by Social Media Today and Hinge These days, cutting edge companies know that if they aren't leveraging t...