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Jan 15 Posted 1 year ago
Those are some really good points! I agree with all of them; we shouldn't be too concerned with the occasional negative review, as it helps inform us and other customers what's wrong with it, and what needs fixing.
As an Android user, I find myself reading a lot of user reviews in the Google Play store, and I'd often download or buy apps even when I see negative comments! I think it definitely adds a level of transparency (that they're not afraid to show the negative comments). Moreover, when they reply to user comments, it helps to reassure some users that they are not ignorant of the comments, and do try to help us out.
Thanks for writing this!