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Feb 15 Posted 2 years ago
Hi Amanda, agree apology is very important. I myself experienced before a social media disaster. I did apologised but I did it the wrong way. The lesson that I learnt from the social media disaster is - if we want to apologize, make sure we apologize publicly to calm people down (I sent them message to apologize which they thought that was not professional).
Feb 14 Posted 2 years ago
Nicely summed up and entertaining throughout, I enjoyed reading this.
It's so true that every atempt to quash a crisi should start with an apology and an admittance of any wrong doing, without this you just can't move forward.