Feb 15 Posted 3 years ago
Hi Amanda, agree apology is very important. I myself experienced before a social media disaster. I did apologised but I did it the wrong way. The lesson that I learnt from the social media disaster is - if we want to apologize, make sure we apologize publicly to calm people down (I sent them message to apologize which they thought that was not professional).
Feb 14 Posted 3 years ago
Nicely summed up and entertaining throughout, I enjoyed reading this.
It's so true that every atempt to quash a crisi should start with an apology and an admittance of any wrong doing, without this you just can't move forward.
Webinars On Demand
August 17, 2016Social media has transformed the way brands can interact with customers, providing a platform to engage in new and exciting ways. It can be chal...
June 15, 2016Building an effective goal-driven strategy, advanced campaign optimization, making sense of massive amounts of data from many channels — these a...
February 05, 2016Facebook contests and campaigns are powerful ways for brands to engage with customers in social. They encourage social sharing, spur user-ge...
November 24, 2015An exclusive report brought to you by Social Media Today and Hinge These days, cutting edge companies know that if they aren't leveraging t...