May 05, 2015Organizations should treat social media as they would any other electronically stored information and assume it is potentially discoverable. Und...
April 16, 2015The marketing landscape has changed: conversations about your brand happen 24/7 on social and you are expected to stay on top of it. The good ne...
March 19, 2015It’s no surprise social customer service demand is on the rise. To stay ahead of the game, your brand must formalize a streamlined and scala...
March 13, 2015Fifty-seven percent of customers expect the same level of response through social channels as traditional support channels. That can be cha...
Nov 12 Posted 2 years ago
Many thanks for your feedback. I'm pleased you found the article useful.
Nov 9 Posted 2 years ago
Great article with nice content and ideas. It helps a lot in understanding the impact of the images as a aparamount in the microblogging user engagement. It's true that we are in the midst of an image explosion and attention to details matters up to the pixel now!
I really enjoyed reading it, thanks for sharing!
Nov 8 Posted 2 years ago
Excellent article, full of interesting insights and stats. Thank you Fraser!