Mar 5 Posted 2 years ago
Hi Ben! Interesting post. My question would be however, why would you limit "engagement" to likes, RTs, etc.? I would even pose another question around what are the goals that are trying to be achieved?
In the words of Jason Falls, engagment is not a goal, it is a result. Engagement is much, much more than likes or RTs, etc. Engagement by definition and according to merriam-webster is emotional involvement or commitment. Liking something or RTing something does not necessarily mean that someone is engaged. Instead they may like something once. It doesn't mean that they are committed to a brand eternally. The same goes for the other things considered engagement.
No, real engagement, the emotional involvement or comitment by a person to a brand ocurrs when you build a relationship. A relationship is about getting to know someone. Listening first and getting to know someone.
Social media is not traditional media where people working for brands push messages. Social media has lead to the democratization of people. Now the consumer holds far more significant power with the ability to respond and express his or her opinion in public.
I agree with the need for data! Absolutely! How do you incorporate the results from full social media engagement?
Feb 28 Posted 2 years ago
Very insightful post. Thank you for sharing!
May 05, 2015Organizations should treat social media as they would any other electronically stored information and assume it is potentially discoverable. Und...
April 28, 2015Hundreds of thousands of conversations happen on social media every day, which means there are countless opportunities for your brand to join in...
April 24, 2015Pinterest is a critical channel for any e-commerce brand. With over 70 million registered users, it deserves to be a big part of any social...
April 10, 2015With its 271 million monthly active users who produce 500 million tweets per day, it’s getting harder and harder to ignore Twitter as an im...