Smart Marketers Will Approach Employee Advocacy with Caution

gisanders
G.I. Sanders Director of Marketing, Dynamic Signal

Posted on July 28th 2014

Smart Marketers Will Approach Employee Advocacy with Caution
With any emerging marketing trend or concept there are risks involved. Just as Mike Bailey points out in his recent post, marketers today are well aware of the potential hazards when it comes to trying out new things. Now, don’t get me wrong…I’m not saying employee advocacy is too risky and you should avoid it. In fact, I’m about to tell you the exact opposite. 
 
The truth is, if you don’t take some chances and experiment you will be left behind in a cloud of virtual marketing dust. After all, often times the most engaging marketing campaigns are fresh ideas that utilize new technologies and concepts as a vehicle to show consumers something special and unique. Meaning, you don’t want to get stuck in a rut.
 
While I won’t tell you to avoid employee advocacy because of the risks, I will advise marketers to proceed with caution. What I mean by that is, don’t be foolish. These are your employees, they mean everything to your company and your culture. Do not, under any circumstance, take this responsibility lightly. For an employee advocacy program to succeed it needs to be thoroughly defined, and executed with precision from start to finish. The last thing you want to do is spin up a program that is underdeveloped and have it fall flat on its face. It takes the proper time, resources, and strategic partners to pull it off. All of these are attainable, but sometimes aren’t baked in for an employee focused program like they may be for other more traditional digital marketing campaigns like paid or social. 
 
The concept of employee advocacy is still very new to most marketers. But, there are thought leaders and resources (like Social Media Today) that can fill in the gap for those needing to learn the basics. Once familiar, a logical next step is to find a strategic partner that can assist with building out your program by defining goals and guidelines that align with your company’s culture. It’s critical to find a resource (this could be a consultant, agency, or vendor) that has a vast understanding and real world experience planning, launching and managing employee specific initiatives. Technology can solve for a lot, but without a truly knowledgeable partner with hands on experience you will likely find yourself searching for answers at some point in the set up process. 
 
Which employees do I start with? How do I introduce the program to them? What types of content should I distribute to them? Do I need to train employees on the basics?
 
These are all questions I’ve recently heard marketers asking, and they are all completely valid. You should be addressing all of these and more to ensure you have explored all of your options and have the current processes in place prior to launch. 
 
So, don’t be tentative and let other marketers pass you by, but be smart and use caution when integrating your employees into the marketing mix. They are your voice and can greatly impact the way others see your company.
gisanders

G.I. Sanders

Director of Marketing, Dynamic Signal

From the very beginning of my professional career several themes immediately took control of the path that has led me to where I am today. Passions for visual communication, new technologies, and leadership form the common thread through all of my experience as an employee, entrepreneur and innovator. Shortly after the completion of high school I dove into a web and graphic design role for an internet startup without hesitation. My journey has allowed me to be extremely hands on within creative positions designing everything from web, social, print and interactive digital and physical media. As an early adopter to social media, internet technology was a key driver behind my successes throughout all of my positions. These skills, obtained working within several startup environments and as an independent contractor/consultant, have played a large part in sculpting my current strengths.

In building an online technology company (Fancorps) I've gained invaluable insight into what it takes to succeed as a person and an entrepreneur. Now, (with Dynamic Signal) I am putting my skills to work along side an experienced team of startup founders who are innovating within the enterprise social software space.

Specializing in leadership, digital and social media, design, marketing, promotions.

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Comments

greykite
Posted on August 10th 2014 at 12:06PM

Nicely put G.I. - and thanks for the shout-out. I only just came across your article but it could have been written alongside my latest piece which cautions against treating your employees as "just another marketing resource."

As you say, traditional marketers may not make the necessary allowances and then end up falling flat on their collective faces. Aanyone considering an advocacy initiative needs to keep their employees informed right from the get-go and involve them in setting program objectives.

People respond to being encouraged, not used ...