May 05, 2015Organizations should treat social media as they would any other electronically stored information and assume it is potentially discoverable. Und...
April 07, 2015If content is king, then certainly customer experience is an integral part of the royal court. As companies everywhere invest in content marketi...
March 19, 2015It’s no surprise social customer service demand is on the rise. To stay ahead of the game, your brand must formalize a streamlined and scala...
March 13, 2015Fifty-seven percent of customers expect the same level of response through social channels as traditional support channels. That can be cha...
Jun 1 Posted 4 years ago Great article Drew. There is no reason why they can't work perfectly together. As long as the program is focused, holding true to corporate values, social media becomes a great medium where brainstorming, best practices and success stories can be shared and celebrated by all!
May 7 Posted 4 years ago Brilliant article - tactically speaking.
Facebook is a whale and now we are all on the platform, waiting for the plunge, waiting for GODOT, we realise that our thoughts and even trends, are being analysed by the powers that be.
Could Facebook control the world - here I am in London, just waking up to the election result - a new government or a hung parliament? I wonder if social media has made a difference in the way people were led to the polling stations?
Now that's room to think, but totally off key with the topic?
It just depends on your catching headline, and the way that we all interpret things, doesn't it? Perhaps in another half-an-hour I'll think differently, but that is an essence time management, isn't it?