April 21, 2015Organizations should treat social media as they would any other electronically stored information and assume it is potentially discoverable. Und...
March 31, 2015March 31st, 2015 12pm ET/ 9am PT The more progressive employers no longer block social media sites on their employees’ work computers. Organiza...
March 19, 2015It’s no surprise social customer service demand is on the rise. To stay ahead of the game, your brand must formalize a streamlined and scala...
March 13, 2015Fifty-seven percent of customers expect the same level of response through social channels as traditional support channels. That can be cha...
Sep 9 Posted 3 years ago
Company's have to be proactive with their approach to social media. In this situation, I'd respond in an appropriate way to counter the remarks if possible. I saw a great example of this recently when a facebook poster was critical of an organization that runs a petting zoo with an aquarium. The organization posted a video of two otters playing in the aquarium. The negative post was critical of the fact that the organization would "entrap animals for human enjoyment." The organization's simple response was to explain why these two particular otters couldn't live in the wild, so they were actually helping them. Ultimately it was a positive response to a negative comment. If you can't counter the remarks, then I'd acknowledge the issue & start a discussion with ways to improve.
Aug 2 Posted 3 years ago
How do you handle a situation with let's say, a former employee, that is posting rude and inappropriate comments on a company's facebook wall? How do you respond? Do you delete the comment and pretend it didn't happen? Do you respond with what benefits the company has to offer and twist it?
Aug 1 Posted 3 years ago
Maybe I phrased it wrong. I believe people have the right to say what they like in real life and online. My point was that threatening language and behavior should be regulated and prevented. EG,
"I'm going hunt down and hurt Joe Blogs..." That is inappropriate use of social media.
That is the sort of threatening and uncalled for behavior which needs to be stopped. Expressing a view, even if it is considered unsavory is fine, it's when your comments threaten or are perceived to be threatening that the troubles begin.
Nikki, Liberal but not Libertarian :)
Aug 1 Posted 3 years ago
"Maybe stricter online control and regulations would help alert the authorities in some cases? There is no way to know and it's a very grey area to cover. There may not even be a right or wrong answer to this question."
I am certain the answer is that the market takes care of this. If someone is spewing hate and nonsense people stop following them. I don't have the right to yell "fire" in a theater but I have the right to be as obnoxious as I want. Sticks and stones...
Always good to have a healthy debate.
~Tammy, the libertarian CEO ;)