Social Media Marketing Won’t Work for You… Unless

jonmikelbailey
Jon-Mikel Bailey President, Wood Street, Inc.

Posted on October 5th 2012

Social Media Marketing Won’t Work for You… Unless

Social Media Marketing is the answer to all of your marketing woes. Just add a little fan page here and a tweet there and watch the money roll in! Right? Not likely.

We’ve been building websites and developing online marketing strategies for 10+ years. During this time, there’s been one thing we can always count on… the eternal quest for the easy button – Thanks, Staples!

Let’s face it, social media marketing is a complete and utter waste of time. Seriously. It will not work for you, unless…

  1. You have a strong web presence
  2. You know your audience
  3. You have a content strategy

Yes, there is hope. There is a clear way forward in this sea of social chaos. It’s called a plan!

Step One for your Social Media Marketing Plan: Have a strong web presence

Social media channels are generally considered what social media expert Chris Brogan calls your marketing “outposts.” These are the channels where you distribute your content to increase its reach and effectiveness.

Your website is your home base.

Your website should be the source for the original content you intend to distribute. It should be well organized and ready for visitors from your outposts at any time. After all, the goal of those outposts is to drive targeted traffic back to your site.

A good home base should consist of the following:

  1. A CMS (Content Management System) – usually something like WordPress, Joomla or a proprietary CMS. These allow you to manage your content without any technical skills. Keeping your content fresh means that repeat visitors (including Google) will always find something new and interesting. And new visitors won’t see a bunch of stale old content.
  2. A Blogbusiness blogging is incredibly effective when it comes to giving visitors the content they want. You can blog about industry trends, news, tips, etc. This is the original content that you’ll use on your social media outposts to connect with the audience there.
  3. A Good Site Design – your website should be easy to use and look at. Use design to guide the outpost visitors where you want them to go. User friendly navigation and targeted landing pages will lead visitors to do something while they are there.
  4. Calls to Action – when someone lands on your site, they are lost for a moment. It’s a new place, they are disoriented. Use a call to action, designed for attention and ease of use, to guide them along and tell them the something you want them to do.

It’s your home, make it nice and inviting!

Step Two for your Social Media Marketing Plan: Know your audience

I give lots of talks on marketing – social, mobile, search engine and online marketing. If I was only allowed to make one statement in any of these talks, it would be this…

Know your target audience!

It is that important. If you don’t know who your target audience is, how do you expect to connect with them on social media?

What’s the first thing you do when you meet someone? You get to know them. Why? So, you can have a more meaningful conversation. So you don’t stand there awkwardly talking about the weather waiting for a reason to leave.

In all of your online properties – owned and borrowed – you need a consistent message. Knowing your audience helps you to craft this message and target it towards them.

Take some time and really get to know your target audience – also known as your buyer personas.

Even if you think you know them, take some time to really understand their “story.” It will pay off in the long run. Not just with social media, but with all of your online and offline marketing efforts.

Step Three for your Social Media Marketing Plan: Have a content strategy

Effective content takes time, research and planning. If your plan for social media is to just post some stuff, you’ve already failed.

If you’ve worked on steps one and two, then step three should come easy. Since you already know your audience, then you should have a good idea of the content they want.

Determine where you can get this content for them…

  1. Original Content – can you write blogs posts or produce webinars, white papers or videos on these topics?
  2. Blogs – what blogs out there are full of great posts on these topics? Set up some Google Alerts and start reading different blogs to find great content. Then share it with your target audience.
  3. Life – every day you are given great sources for content you can share with your target audience. Tune into these by listening with your target audience in mind. Check out this post on content marketing for more on this.

Once you’ve identified some sources of great content – both original and shared – you will want to develop a plan to organize and deliver this content.

The best way to map out your content strategy is with an editorial calendar. An editorial calendar can come in many shapes and sizes; whatever works best for you.

Typically, it tends to look most like a chart…

Editorial Calendar Sample

This is just a sample. Your chart can contain other columns for:

  • events
  • advertising campaigns
  • seasonal themes or holidays
  • product launches or sales initiatives

The point is to map these out ahead of time and do it strategically. The more you plan ahead, the less overwhelmed you will be. The better your content will turn out.

Even if you are the only author, having a plan will still help you keep your sanity.

With your content strategy mapped out, you’ll know how you’ll be using your social channels in the future. These efforts will be thought out, well crafted and strategically targeted to your audience.

And if you map out your content well enough you might even end up with enough for an eBook or full length book. But, that’s another topic for another post.

Now, I’m not saying that social media isn’t a place for fun and spontaneity.  Certainly let your personality shine through. Create real relationships with people on social media. Don’t just be a content shilling machine.

But, when you have a plan, and you produce and share content that is of value to your target audience, you will attract those people to your social channels. Your connections and successes will grow from there.

What do you think about social? Do you think a free for all is the best approach or do you prefer to have a plan? Let me know in the comments section below.

jonmikelbailey

Jon-Mikel Bailey

President, Wood Street, Inc.

Jon-Mikel Bailey is a partner at Baltimore area web and mobile design and development firm Wood Street. Jon writes and speaks about web design, SEO, branding and social media.

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Comments

Brett Heitz
Posted on October 5th 2012 at 5:20PM

Great article here, Jon-Mikel. This is a nice overview that will help businesses easily understand how to make social media work for them. I'll definitely share this with folks that need the guidance.

jonmikelbailey
Posted on October 5th 2012 at 6:39PM

Thanks Brett, glad you liked it.

Kent Ong
Posted on October 5th 2012 at 5:56PM

It will not work unless you have a clear goal.

jonmikelbailey
Posted on October 5th 2012 at 6:38PM

Great point! And very true!

Bernard Katz
Posted on October 12th 2012 at 1:50PM

Good article and overview... One thing I'd like to add is time. Some businesses expect results overnight and become frustrated when there are not instant results. It is like a garden, from seeds to bloom, building trust takes time.